Adelphia Problems

**Julian** · 2007-01-27 04:54

I've been having POL-0019's all night yesterday, and thanks to this KI topic, I figured out what the problem was:

http://ffxi.killvoid.com/forums.php?m=p ... 145813&d=0

Everyone who has this problems, is using Adelphia ISP, which was recently bought out by Comcast and TimeWarner (actually idk exactly what's going on with that, I just know that it happened/is happening/is gonna happen)

The thing is, anything and everything SE is unreachable.

POL, FFXI, SE website, even wifi on my FF3 DS (all other wifis work)

Anyone have any ideas or thoughts, or am I screwed and just gonna have to wait it out?

**Kriz** · 2007-01-27 06:52

Darn, I'm Adelphia too and was wondering if something happened too.

This sucks, I need to be out in Rolanberry bazaaring my Mitts

**Popsiclestick** · 2007-01-27 07:23

What can we do? Unless there is a different DNS that allows non-trusted users....

**Osede** · 2007-01-27 07:55

time warner gave alots internet connection issue since they bought over adelphia in my area... i don't know how much connection issue had happened in this pass 6 months already =.=

and damn, i have missed the limbus and dynamis runs that organize by me due to this problem.

**Zigma** · 2007-01-27 09:02

try this

http://www.theorderls.com/phpBB2/viewtopic.php?t=545

**Popsiclestick** · 2007-01-27 09:47

Originally Posted by Zigma

try this

http://www.theorderls.com/phpBB2/viewtopic.php?t=545

Get stuck at "Downloading data"

What a cock tease >.>; My char loads up, that I know, because reconnecting , i am warned that I am already logged in, but the game doesn't start

**Zigma** · 2007-01-27 10:39

Originally Posted by Popsiclestick

Originally Posted by Zigma

try this

http://www.theorderls.com/phpBB2/viewtopic.php?t=545

Get stuck at "Downloading data"

What a cock tease >.>; My char loads up, that I know, because reconnecting , i am warned that I am already logged in, but the game doesn't start

give it more time before giving up on the downloading data. I believe the free one has a cap of under 1kb/sec

You might also want to possibly pay the 5 dollars if you're that desperate.

**Izzy** · 2007-01-27 10:51

dosent work at all for me wahhhhhhhh

**Evelyn** · 2007-01-27 11:16

I did talk to an SE official about it, who said that Time Warner customers were the ones having issues. I have comcast services, and as of last night I was able to log in fine.

**Krandor** · 2007-01-27 12:32

Well, thank god for WoW I guess.

**Khamsin** · 2007-01-27 13:40

I use Comcast and haven't had any troubles. In fact, I've never had trouble with Comcast at all since FFXI was released in NA.

Its kind of odd how some people have so many problems with them (I've heard of other instances in the past involving Comcast networks), but yet I never do.

**Popsiclestick** · 2007-01-27 13:51

For those who are not able to connect to the POL.exe or to playonline.com and are Adelphia/Comcast-> Time Warner please read this:

I personally made a call to Timewarner's support line. Since I am an Adelphia customer, I called 1-866-668-6044 to put a complaint.

o Bypass their tier 1 customer service level by mentioning it is a DNS issue. Inform the Tier 1 Customer service rep that the issue is beyond basic web browsing and a problem with a specific site that exclusively effects Adelphia users

o You will be given a workorder and transferred up

o Give the TIer 2 your work order to proceed with the call

o Tier 2 will give you information that this is a known issue and one of the engineers on Adelphia/TW's end has called Playonline and they determined it is a routing issue. This information is false. Networking doesn't work like that:
- Inform him that the service for both the website and FFXI works for Verizon (#1 competitor) users
- Switching DNS server on your router to Verizon's DNS servers of 4.2.2.1 and 4.2.2.3 works perfectly fine for viewing the website, but you are unable to access FFXI via POL

o They will note that if DNS doesn't work with Verizon after you switched it, then this is a Verizon issue. Inform them then why does the website work with Verizon's DNS but not Adelphia/TW's? This will put them on their back heels because their is no explaination of why the site works but not the game.

o The tier2 will reply back that this is a routing issue on POL's side and that not all traffic is being redirected. This is FALSE no information on the back end will be scoped out for just us, and if that is the case then the Engineer's with POL would have to call up to request that this be fixed.

IMPORTANT PART
o Request that they put the call up to their higher level network engineer's of a problem in accessing both gaming features and the website with Adelphia/TW"s DNS server information. If they reject this saying that it is a known issue on POL's end, demand that they put it up anyways.

o Key is in numbers. Technical support on upper level end will notice and issue if MORE PEOPLE REPORT. Trust me on this, don't take no for an answer.

Technical information regarding how to test Verizon's DNS and confirm that POL doens't work but http://www.playonline.com does:

o To check your configuration of your network:
- Click on Start > Run > type in without quotes "cmd" > click ENTER
- Type in without quotes "ipconfig /all" > hit the Enter key on your keyboard.
- Look at the DNS field. It should show up for Adelphia users: 68.168.64.21 and 68.168.64.22

How to Ping:
- From the CMD prompt mentioned previously, type out without quotes "ping playonline.com" > hit Enter you will get back a

C:\Documents and Settings\User>ping playonline.com
Ping request could not find host playonline.com. Please check the name and try a
gain.

- This will occur with Both Verizon's and Adelphia/TW's DNS. I can't explain this. However, someone pointed out in a different thread that the IP for playonline.com is 43.253.131.24

- Ping results fail from both DNS. Proof comes from NSLOOKUP

-Here is an NSLOOKUP of playonline.com from Adelphia's DNS

C:\Documents and Settings\user>nslookup playonline.com
Server: dnscache7.cdptpa.adelphia.net
Address: 68.168.64.21

DNS request timed out.
timeout was 2 seconds.
*** Request to dnscache7.cdptpa.adelphia.net timed-out

-Here is a NSLOOKUP of playonline.com from Verizon's DNS

C:\Documents and Settings\User>nslookup playonline.com
Server: vnsc-pri.sys.gtei.net
Address: 4.2.2.1

Name: playonline.com

Conclusion to NSLOOKUP info: Verizon's DNS is not allowing non-Verizon user's all features of thier DNS services. Other DNS server information from different ISP's be appreciated.

How to change DNS from Windows XP for non-router users:
-Start Control Panel (or Settings then Control Panel) > Network Connections.
* If you see Network and Internet Options, then click on that
* You will then click on Network Connections
- Locate your connection to the internet. It might be either LAN or wireless
- Right click on it and go to Properties
- Double click on Internet Protocol (TCP/IP)
- Your default settings will be set to "Use the following DNS servers"
* If you want to change this information to test Verizon's DNS, enter the two DNS servers spaced out accordingly with the Dots with 4.2.2.1 and 4.2.2.3
* Click OK > click OK

How to change your DNS for your router
- First identify your gateway's IP by going to Start > Run > type in without quotes "CMD" > click OK
- Type out without quotes "ipconfig /all"
- Identify the gateway server. Most likely will be 192.168.1.1 or can slightly be different
- In your web browser, type in the Gateway's IP address and when prompted for username and password enter without quotes "admin" (works for Linksys routers, may not work for all other brands)
- At the first screen will be your DNS servers. Enter the the correct IPs of 4.2.2.1 and 4.2.2.3 to change it to Verizon's for testing.
- To return back the settings change them to 0.0.0.0

**Palom** · 2007-01-27 14:17

Originally Posted by Zigma

Originally Posted by Popsiclestick

Originally Posted by Zigma

try this

http://www.theorderls.com/phpBB2/viewtopic.php?t=545

Get stuck at "Downloading data"

What a cock tease >.>; My char loads up, that I know, because reconnecting , i am warned that I am already logged in, but the game doesn't start

give it more time before giving up on the downloading data. I believe the free one has a cap of under 1kb/sec

You might also want to possibly pay the 5 dollars if you're that desperate.

Well, since it was only $5, I decided I'd give it a whirl anyway. Still no go; stuck at Downloading Data. I got in once, but lost connection (completely; had to relogin to POL) after about 10-15 mins and have been unable to get past Downloading Data again.

I wouldn't suggest anyone bother with spending the $5. At least it gives the opportunity to send POL messages to people in-game....

Another thing I wanted to try: could anyone on a working TimeWarner connection post their DNS server's address?

**Popsiclestick** · 2007-01-27 14:21

I posted this on http://digg.com to get some recognition of the problem, hopefully by someone who works with Time Warner, and fix the issue >.<;

Please digg it up

http://digg.com/gaming_news/Japanese_Se ... s_Adelphia

**Krandor** · 2007-01-27 14:26

Originally Posted by Palom

Originally Posted by Zigma

Originally Posted by Popsiclestick

Originally Posted by Zigma

try this

http://www.theorderls.com/phpBB2/viewtopic.php?t=545

Get stuck at "Downloading data"

What a cock tease >.>; My char loads up, that I know, because reconnecting , i am warned that I am already logged in, but the game doesn't start

give it more time before giving up on the downloading data. I believe the free one has a cap of under 1kb/sec

You might also want to possibly pay the 5 dollars if you're that desperate.

Well, since it was only $5, I decided I'd give it a whirl anyway. Still no go; stuck at Downloading Data. I got in once, but lost connection (completely; had to relogin to POL) after about 10-15 mins and have been unable to get past Downloading Data again.

I wouldn't suggest anyone bother with spending the $5. At least it gives the opportunity to send POL messages to people in-game....

Another thing I wanted to try: could anyone on a working TimeWarner connection post their DNS server's address?

What he said, tossed down the 5 bucks and it's stuck on Downloading Data still.

**Evelyn** · 2007-01-27 14:50

Originally Posted by Popsiclestick

stuff

Note about his post: you'll only come up with a 192.168-type IP address for your gateway if you're going through a router. If you're using a cable-type connection (not sure with DSL, but I think its the same, either way adelphia and time-warner are all cable) with a direct ethernet connection from the modem to a single computer, you're gonna get a legitimate IP address (exact depends on the ISP, usually it begins with a two-digit number) and the gateway will be the dns server your ISP uses.

also, if you do have a router, portforward.com has default login username/passwords for all major router brands and then some, both wired and wireless. You'll have to hunt a little bit (the link I gave is usually for instructions on how to setup port-fowarding for uTorrent, but the same idea can be used to setup port forwarding for ffxi), but it will usually list the default username/password about half-way down, underneath a picture of an NT login window.

And if you're using a cable connection, don't forget to reset your dns server preferences to "Obtain DNS server address automatically." BOTH in your router AND your TCP/IP settings on your computer. Some routers do, on occasion, change default preferences on your computer's TCP/IP stack automatically. Usually its not an issue but I've seen it before.

Also, most ISPs have boot files pre-programmed into their modems that only allow services for that specific connection type. You will not, for example, be able to use Verizon's DNS servers with an Adelphia boot file (at least not usually). Most of the time ISPs will actually check the boot files randomly when your modem requests information. thats probably why you got the errors on the NSLOOKUP.

**Popsiclestick** · 2007-01-27 14:58

Originally Posted by Evelyn

Originally Posted by Popsiclestick

stuff

Note about his post: you'll only come up with a 192.168-type IP address for your gateway if you're going through a router. If you're using a cable-type connection (not sure with DSL, but I think its the same, either way adelphia and time-warner are all cable) with a direct ethernet connection from the modem to a single computer, you're gonna get a legitimate IP address (exact depends on the ISP, usually it begins with a two-digit number) and the gateway will be the dns server your ISP uses.
.

How to change DNS from Windows XP for non-router users:
blah blah
blah

How to change your DNS for your router

I made information for both type of users, with or without a router... Did I miss "word" something? Because I would hate making a mistake after typing all that

**Evelyn** · 2007-01-27 15:02

nah, probably me just having my brain crap out again. that happens at work.

EDIT: oh, btw, please be nice to the people on the phone. I do a similar job, and having people who think they know everything (wether they really do or not) really makes life difficult. There is a process to do everything, even if it seems backwardsass. Just be patient and polite, people are more willing to help

**Osede** · 2007-01-27 15:09

Just called the TW customer service, the tech support told that it was because the cable damage cause by the earth quake last month.

From this above, the possible reason is that.... TW does not continue the contract for the routing service thats goes thru either europe or some other undersea optic cable after one month, and they expect the cable will be fixed after a month... But the cable havent been fixed yet =.=

**Evelyn** · 2007-01-27 15:14

that cable is gonna take a fuckload longer than a month to fix, and TW of all people should know that. Its hard enough replacing high-density fiber optic cable, let alone stuff that is on the sea floor. If the cable line provider (whoever the fuck it is) is really lucky they can do it with unmanned submarines, but I doubt they'd have such a thing in place, which would mean relying on divers, which would mean astronomical repair times since divers can only stay down so long.

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